Returns & Exchanges

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

For defective or damaged products, please contact us at or Freecall +1 (833) 289-2664 to arrange a refund or exchange.

Please see below for more information on our return policy. 



All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all packaging and labels attached.


Return Process

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided and mail your return to the following address:


Pumps & Kicks

Attn: Returns

[RMA #]

23188 Wienecke Ct

Lake Barrington, IL 60010



Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.



 After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.



If you have any questions concerning our return policy, please contact us at:

+1 (833) 289-2664