Shipping

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

We offer convenient USA flat rate shipping. 

Shipping option	Estimated delivery time	Price
Standard	3-5 business day shipping	Free
Expedited	2 day shipping	$5
Priority	Next day shipping	$10

 

 

International Shipping

 

We offer shipping to Canada only through Amazon.

Unfortunately at this time, we do not ship to other countries internationally.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at admin@pumpsnkicks.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

Please refer to our Return Policy

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@pumpsnkicks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at admin@pumpsnkicks.com or phone our Customer Experience team on +1 (833) 289-2664.